About the client:

Health 365 is a medical services company focused on using technology to improve the quality of life for its patients. Among its main service are:

• Medical Assistance Plans
• Dental Assistance Plans
• Home Doctor Visits
• Telemedicine in various specialties
• Telephonic Medical Booth
• Implementation and Management of Medical Topics and Centers
• Occupational Health
• Wellness

Health 365, innovation in healthcare that integrates in-person and virtual care.

Health 365 is a multi-service company with over twenty years of experience in the local and international market. Its headquarters are located in the heart of Peru, Lima, and it also has operational branches in other American countries such as the United States, Mexico, Colombia, and Brazil. Specializing in emergency care, this company offers a secure and reliable platform for its clients to work organized, with immediate assistance in all types of incidents. The A365 experience is characterized by self-management, omnichannelity, and geolocation. These attributes make this company a true comprehensive service solution while applying the necessary technological processes to provide solid assistance to all healthcare providers.

With over 2,500,000 users and a strong international presence, Health 365 undoubtedly needed a system to systematize, analyze, interpret, structure, and above all, preserve and safeguard all information related to the field of medicine. This is not only important content for healthcare professionals but also for patients. Having a platform that made it possible to organize medical information became an undisputed advantage of the Peruvian brand, not only because it transformed it into a company with differentiating services but also because it consolidated it as a strategic ally in the mass services sector.

Applying technological processes in medical services:

To achieve this corporate objective (and relevance), Health 365 relied on the benefits that Elite Global Doctors offers its clients. In this sense, EGD solutions have allowed them to maintain direct contact with their patients despite the distance. According to the Director of A365 Group, Martín Pinto, "In Health365, we work a lot on the human aspect, making our medical team have a lot of empathy with the patient, and the use of the appropriate technology makes this barrier not felt."

How is this possible? Thanks to the comprehensive and continuous system we offer in EGD, the Health 365 medical team operates efficiently. Our PRM facilitates the implementation of the 4 Ps of the new medical paradigm, which undoubtedly ensures quality in service provision as well as patient safety. We refer to a continuous process in which we work on predictive medicine, collecting information, analyzing it, and structuring it to develop preventive medicine through dynamic and personalized actions that allow reducing the appearance of different pathologies. At the same time, we emphasize personalized and proactive medicine, giving a fundamental role to the patient and their health habits.

Undoubtedly, this global technological strategy allows Health 365 to have a 360-degree view of the client in one place, which is not minor data, as it is important because "we assist the same person by phone, telemedicine, at the medical center, or at home. With this 360 vision, we avoid asking the same questions again, and the patient feels that we really care about them," assures the company's leader.

Integrating in-person and virtual care efficiently:

We were born with the idea of innovating in primary healthcare by providing our clients with a highly qualified team and cutting-edge technology, which allows integrating in-person and virtual care. This perfect fusion undoubtedly provides a better experience for our patients. Technology, AI, and big data are fundamental parts of our service. This allows us to provide better care and improve the results for our clients. We are a close and flexible company that, through the use of technology, seeks to transform the patient experience.